Housing Floating Support Service Changes


South Gloucestershire Council commissions a number of services that provide support for people to manage their housing and live independently. Most are on-going, though some are short term, including the ‘floating support’ service.

The floating support service is currently delivered by an external provider called P3. The Council has a contract with P3 and pays them to deliver the service. This contract is due to end on 31st March 2021 and therefore options for the future of the service are being considered.

Floating support is intended to be for households who have a housing problem and need some short term help to resolve this so they can stay, or help to find somewhere else if staying isn’t an option and to avoid becoming homeless. If a household is homeless already, the service can help them to find somewhere else to live and provide resettlement support.

Our Proposal

Until now, floating support has been delivered by commissioning an external provider, which means introducing the household to a new service. The option being consulted on now is to end this arrangement and to bring the service in-house where it can be directly aligned to the council’s housing advice and homelessness service, and thereby be more effective and simplified for the household.

Bringing the service in house so it is delivered by the Council will not change what the service does or who can use the service, but it will mean:

  • Support plans will link directly with personal housing plans so people will only have one plan they are working on, and one support worker helping them.
  • Reduced admissions of households in temporary and supported accommodation, and reduced lengths of stay.
  • Reduced duplication with housing advice where people are involved with both services.
  • Improved responses to reports of rough sleepers, and assistance to other single homeless people – additional resources in HomeChoice means an immediate response to any reports of rough sleeping and intensive support can be put in straight away.
  • There is one recording system so housing staff have live information and knowledge of their cases, rather than needing to share and gather information from an external service provider. This will benefit registered landlords too in considering pre tenancy preparation.
  • It is more cost effective for the council and can achieve savings of c .£101,712 per annum on the current contract price.

Bringing the service in house will require no additional funding to the current contracted price.

How to find out more and have your say:

The consultation is open from Monday 20 July 2020 until Sunday 11 October 2020.

We are interested in hearing views on:

  • The benefits or drawbacks of bringing the service in-house rather than commissioning an external provider.
  • Views on what best supports homelessness prevention and supporting people.
  • Which approach to delivering the service would make it easier for the customer.

Ways to take part:

  • Complete our online survey to tell us what you think
  • Download a copy of the paper survey
  • Once libraries and One Stop Shops re-open you can pick up a paper survey, which can be posted back to us at the address below, or you can ask the library for a Freepost envelope to return the survey without the need for a stamp.
  • Telephone: 01454 868154
  • Email: consultation@southglos.gov.uk
  • Write to: South Gloucestershire Council, Corporate Research & Consultation Team, Council offices, Badminton Road, Yate, BRISTOL, BS37 5AF

We will also be speaking to people who are currently using the service or who have used it recently, and providers of supported housing - whose service users may use the service once they move - will be asked to encourage individuals to submit their views.

What Happens Next?

We will use the consultation feedback to inform the cabinet members in order for them to make a final decision.

This consultation has now closed and we are analysing the results, which will be published here in due course.


  • Opened
    21 Jul 2020 at 12:00
  • Closed
    11 Oct 2020 at 23:59

Consultation Documents


Consultation Topic
  • Social services and social care
Marking a consultation as relevant to a particular audience indicates that it may be of special relevance to people within that group. It doesn't, however, mean that other groups wont find the consultation of interest - we welcome responses from everybody.
For example, education issues may be of particular interest to Parents & Guardians, and so will be shown to people searching the system for parenting issues, but the views of others (eg: Business, Faith Groups) are also relevant.
Target Audience
  • Councillors / MPs / MEPs
  • Housing Association tenants
  • Town and Parish Councils
  • Voluntary and community groups / organisations