Future provision of the Registration Service

South Gloucestershire Council is currently reviewing the way we provide registration services for births, deaths and marriages.

We are looking at ways to provide a service in a much more flexible and responsive way to meet customer needs and increase the speed of registrations at a time of key life events. We also need to ensure that our services provide the best value for money in today’s economic climate.

We are seeking your views on where our registration services are based.

The implementation of any changes is likely to take place from 1 December 2012. 

How you can find out more and have your say

We welcome your views on the proposals outlined in this document. You can tell us your views by completing our online survey available here, completing the paper survey below or sending your comments to:

E-mail:            consultation@southglos.gov.uk

Write to:          FREEPOST RRZE-CTRG-TJLJ, South Gloucestershire Council, Registration Service Consultation, Council Offices,Castle Street, Thornbury,Bristol,BS35 1HF

Phone:            01454 863053

The consultation on these proposals runs from 25 June 2012 for a 6 week period ending 3 August 2012.

The current registration service

The Registration Service currently offers pre-booked appointments across four locations:

Location

Days

Hours

Frenchay

Tuesday – Friday

9.30 – 1

1.45 – 3.45

Kingswood

Tuesday and Thursday

9.30 – 1

1.45 – 3.45

Thornbury

Monday

2 – 4

Yate

Wednesday and Friday

9.30 – 1

1.45 – 3.45

The current arrangements give a spread of registration appointments across the district.  However, the availability of appointments in each location is limited. As a result we are sometimes unable to provide appointments in a preferred location or as quickly as we would like. It also means that lunchtime opening is not possible as each location has only one member of staff.

What is being proposed? 

We are proposing to bring all our Registration Services together at two locations: 

Frenchay – This site provides a valuable joined up service with Frenchay hospital.  We work in partnership with the bereavement office who books appointments for customers and deals with the necessary paperwork.  This facilitates the prompt registration of deaths which is critical to allow funeral arrangements to proceed. 

Take up of appointments at Frenchay is higher than the other three locations.

One other location – The second location is likely to be either Thornbury orKingswood. The final decision will be based on our need to meet the strict requirements of the General Registrars Office, particularly around the accommodation we have to provide for old registers, and the Council’s accommodation strategy.

Bringing staff together in this second location would allow us to give a much more flexible and responsive service and will reduce the time it takes to get a registration appointment. It would allow us to provide drop in appointments in addition to the existing number of pre-booked appointments. It would also mean that we could open in line with the council’s standard opening hours, including lunchtime appointments.   

This consultation has now closed and we are analysing the results, which will be published here in due course.

Timeline

  • Opened
    24 Jun 2012 at 00:00
  • Closed
    3 Aug 2012 at 23:59

Documents

Details

Consultation Topic
  • Customer service and satisfaction
  • Health services and facilities
  • Older people
Geographical area
  • Almondsbury
  • Bitton
  • Boyd Valley
  • Bradley Stoke Central and Stoke Lodge
  • Bradley Stoke North
  • Bradley Stoke South
  • Charfield
  • Chipping Sodbury
  • Cotswold Edge
  • Dodington
  • Downend
  • Emersons Green
  • Filton
  • Frampton Cotterell
  • Frenchay and Stoke Park
  • Hanham
  • Kings Chase
  • Ladden Brook
  • Longwell Green
  • Oldland Common
  • Parkwall
  • Patchway
  • Pilning and Severn Beach
  • Rodway
  • Severn
  • Siston
  • Staple Hill
  • Stoke Gifford
  • Thornbury North
  • Thornbury South and Alveston
  • Westerleigh
  • Winterbourne
  • Woodstock
  • Yate Central
  • Yate North
Marking a consultation as relevant to a particular audience indicates that it may be of special relevance to people within that group. It doesn't, however, mean that other groups wont find the consultation of interest - we welcome responses from everybody.
For example, education issues may be of particular interest to Parents & Guardians, and so will be shown to people searching the system for parenting issues, but the views of others (eg: Business, Faith Groups) are also relevant.
Target Audience
  • All residents
Contact Details

If you have any questions, please contact
Stuart Hook
FREEPOST RRZE-CTRG-TJLJ, South Gloucestershire Council, Registration Service Consultation, Council Offices, Castle Street, Thornbury, Bristol, BS35 1HF
Tel:    01454 863053
E mail: consultation@southglos.gov.uk